At CosplayCostume.Shop, we are committed to providing a seamless shopping experience for our customers. To enhance your experience, we offer free shipping on all orders, regardless of order size or destination.
1. Shipping and Production
All our costumes are custom-made to order to ensure optimal quality and design diversity. Please allow 5-12 days for production, followed by an additional 2-3 weeks for delivery, depending on your location. If there are any delays, please contact us at [email protected].
2. Carrier Information
Our primary carrier for worldwide shipping is CNE Express. Once your order is shipped, we will provide you with a tracking link to follow the progress of your delivery.
3. Free Shipping
We are proud to offer free standard shipping for all orders, regardless of the order value or weight. There are no hidden fees, and you will not be charged for shipping at checkout.
4. Estimated Delivery Times by Region
- United States: Estimated delivery time is 7-12 days after the production period.
- Canada: Estimated delivery time is 9-16 days after the production period.
- United Kingdom: Estimated delivery time is 9-16 days after the production period.
- European Union: Estimated delivery time is 9-15 days after the production period.
- Oceania: Estimated delivery time is 14-30 days after the production period.
- Rest of the World: Estimated delivery time is 7-40 days after the production period.
5. Shipping and Handling
Your order will be shipped from our factory in China. Delivery time = Processing Time + Shipping Time. Please be aware that your order will undergo processing for production, packaging, and dispatch. We commit to the following delivery times:
- Custom costumes: 5-12 days processing time, depending on complexity.
- Made-to-measure custom orders: 14-40 days processing time, including pattern making, sampling, and customer confirmation.
For expedited or special requests, please contact us via email.
6. VAT and Duties
We operate on a DDU (Delivered Duty Unpaid) basis, meaning we do not collect VAT or any other duties at checkout. All applicable taxes, duties, and customs fees are the responsibility of the recipient.
For EU customers, please be aware of the following:
- As of July 1, 2021, all imports into the European Union (EU) are subject to VAT.
- We will do our best to declare a lower value to minimize VAT costs, but customs may request a purchase invoice in rare cases. If this occurs, please contact us for assistance.
7. Contact Information
For further assistance with your order or shipping details, please reach out to us at:
Email: [email protected]
Address: Room 207, No. 413 Canghai Road, Haicang District, Xiamen, Fujian, China
Phone: +86 13459203384